Breadth Of Knowledge
I’ve used your services both as a manager responsible for IT for a larger firm, and on my own as a sole practitioner. The breadth of their knowledge about the issues facing both large and small businesses is great. I’ve also made valuable professional contacts, and friends, at Parallel Edge.
Farragut Street Architects
Focused On Long Term Improvement
I know I can always count on the PE team to resolve whatever issue we’re having in a timely manner. You guys have never left us hanging, whether it’s a minor issue or an all-out emergency.
We’ve definitely moved away from the constant break/fix & are focusing on long term projects for improvement. With guidance & recommendations from Parallel Edge, we’ve made significant technology strides within the past few years that have set us apart from others in our industry. We’re more knowledgeable of what’s available to keep us efficient & relevant in an ever evolving technology driven world.
Transparency In Service
We’re delighted with Parallel Edge’s service and happy that we made the switch in IT service providers. We are now moving away from putting out fires and paying for nebulous “management,” and instead moving toward long-term, specific systemic improvements.
Business Development Manager
Proactive Rather Than Reactive
We have fewer problems and issues that arise because we have a competent person consistently visiting our office. I feel that we are now in a position where we can be more proactive rather than reactive.
Marguerite Rodgers, Ltd.
Long Term Relationships
We have been working with Parallel Edge for over 20 years. They have expanded their services to keep pace with our changing needs. We rely on them to keep our IT infrastructure current.
What You Need When You Need It
Parallel Edge employees do not mess around when it comes to time management. In my experience, IT guys will stand around twiddling thumbs while waiting for a scan or an update to complete. The staff at Parallel Edge will find other tasks without being asked to fill the void and avoid wasted time. Also, I appreciate that there is no continuous up sell of software and peripherals that we simply do not need.
As Client You Are Not A Commodity
Your level of responsiveness is amazing. I never feel like I am just leaving a message when I contact you for help. I feel like everyone in the office is there to help us and you make me feel like I am your most important client every time I talk to anyone at your firm.
It is easy for an IT company to do a good job when things are going well. You can separate the great ones from the also rans when problems pop up. Parallel Edge has proven to be a great IT company by the way they handle the problems when we need them. And, on top of troubleshooting and fixing problems the preventive work that you do allows us to know if a problem can be avoided it will be.
Price and Price Elder Law
Understanding Specific Needs
Our previous IT person was a friend who provided IT on the side. While we were confident in his abilities, it was the responsiveness that we could not rely on. Also, he was just a one-man operation, so there was no depth of knowledge or capabilities. We were limited to his expertise and experience. With Parallel Edge we have IT support that understand s our specific needs. Your background and experience in our specific industry was a big selling point for us.
Building Systems Engineering Group